Accessibility Statement | ADA Compliance

Our Commitment to Accessibility

Neighborhood Loans, Inc. (dba STX Lending) is committed to ensuring that our website, stxlending.com, is accessible to all individuals, including those with disabilities. We strive to provide a seamless, user-friendly experience for every visitor, regardless of ability or technology used.

We believe it is our collective obligation to allow seamless, accessible, and unhindered use of our website for everyone — including people who rely on assistive technologies such as screen readers, magnification tools, voice recognition software, and alternative input devices.

Conformance Standards

STX Lending regularly audits stxlending.com and all related web properties against the Web Content Accessibility Guidelines (WCAG) 2.1 at the Level AA conformance level — the globally recognized standard for digital accessibility.

WCAG 2.1 Level AA addresses the most common barriers for users with disabilities and is organized around four core principles. Our website strives to be:

Perceivable — Information and user interface components are presented in ways that all users can perceive, including text alternatives for images, captions for multimedia, and sufficient color contrast.
Operable — All navigation and interactive elements are operable through keyboard, touch, and other input methods. Users have enough time to read and interact with content.
Understandable — Content is readable, predictable, and users are helped to avoid and correct mistakes — especially important in our mortgage application and calculator tools.
Robust — Content is compatible with current and future assistive technologies, including screen readers, voice control, and alternative browsers.

Measures We Take

STX Lending takes the following measures to ensure accessibility:

We include accessibility as part of our website development and content creation process.
We use semantic HTML, ARIA landmarks, and roles to provide clear page structure for assistive technologies.
We maintain sufficient color contrast ratios between text and backgrounds throughout the site.
All interactive elements — buttons, links, form fields, and calculators — are fully keyboard navigable.
All images include descriptive alternative text (alt attributes).
Form inputs include associated labels, clear instructions, and error messaging.
We test our website with commercially available screen readers and accessibility evaluation tools.
We regularly audit our site for WCAG 2.1 compliance and remediate identified issues.

Known Limitations

Despite our ongoing efforts to make all pages and content on STX Lending’s website fully accessible, some content may not yet be fully adapted to the strictest accessibility standards. This may be a result of:

Content provided by third-party tools, embedded widgets, or external platforms that are outside of our direct control.
Newly published or recently updated content that has not yet been reviewed for full accessibility compliance.
Legacy content that is in the process of being updated.

We are continually working to identify and resolve any accessibility barriers and welcome your feedback to help us improve.

Compatible Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
Screen magnification software (ZoomText, built-in browser zoom)
Voice recognition software (Dragon NaturallySpeaking, Voice Control)
Keyboard-only navigation
Switch access and alternative input devices

Our site is best experienced with the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge.

Third-Party Content

While we strive to ensure all content on our site meets WCAG 2.1 Level AA guidelines, some components or content may rely on third-party services. We make every effort to choose accessible third-party solutions and work with vendors who share our commitment to accessibility. Where third-party content does not fully conform, we provide alternative methods for accessing equivalent information.

Feedback & Assistance

If you are experiencing difficulty with any content on our website, or if you require assistance with any part of our site, we want to hear from you. We are committed to providing the information you need in an accessible format.

Please contact us through any of the following methods:

When contacting us, please provide a description of the accessibility issue you encountered, the page URL, and the assistive technology you are using (if applicable). We will make every reasonable effort to respond within 2 business days and work to resolve the issue promptly.

Americans with Disabilities Act (ADA)

STX Lending is committed to complying with the Americans with Disabilities Act (ADA) and all applicable federal and state accessibility regulations. We endeavor to ensure that our digital services — including our website, mortgage calculators, loan comparison tools, and application portals — are accessible and usable by individuals with disabilities.

Fair Housing & Equal Access

As an Equal Housing Lender, STX Lending does not discriminate against any person on the basis of race, color, religion, national origin, sex, familial status, disability, or any other protected class. Our commitment to accessibility is a natural extension of our commitment to fair lending and equal opportunity.

Continuous Improvement

We view accessibility as an ongoing effort. STX Lending is committed to:

Conducting periodic accessibility audits using both automated tools and manual testing.
Training our content creators and developers on accessibility best practices.
Incorporating accessibility feedback from users into our development roadmap.
Staying current with evolving WCAG standards and ADA digital accessibility guidance.

This statement was last reviewed and updated on March 5, 2026.